FAQ « Toddle Stuff – Beautifully Simple Email Marketing

FAQ

If you have any questions, please ask them below.

We will compile a list of the most frequently asked questions here in the future.

66 Comments so far »

David Daniels

February 8, 2008 @ 6:33 pm

How many design templates to you have? Do I need to become a paid subscriber in order to see a full selection?
Siobhan

February 11, 2008 @ 5:15 pm

How do I get rid off the read more feature on me newsletter?
Alan O'Rourke

February 11, 2008 @ 7:49 pm

Hi David, we are adding new templates all the time and as they become available you will be able to view and choose them in the editor.
Alan O'Rourke

February 11, 2008 @ 7:52 pm

Hi Siobhan, to remove the ‘Read More’ button from your email newsletter simply delete the web address from the ‘Read More’ box in the editor on the left.
Siobhan

February 19, 2008 @ 5:24 pm

How many people can I send email to in the group mail?
Alan O'Rourke

February 19, 2008 @ 7:04 pm

Hi Siobhan,
With Groupmail you can send to a few thousand people.
http://www.toddle.com/stuff/sending-your-toddle-newsletter-with-group-mailcom/

If you are sending with your email client (Outlook, Yahoo etc) you can send to a few hundred people.
Siobhan

February 26, 2008 @ 12:18 pm

In your €6 deal, can you place in your own template?
Alan O'Rourke

March 3, 2008 @ 3:03 pm

Hi Siobhan it is not possible but we are about to release a new template in a few days where you can change the entire header to more closely match your own branding.
We also offer a custom design service where we can provide you an email newsletter design that exactly matches your own requirements. Feel free to contact me at info@toddle.
Hugh

March 5, 2008 @ 8:49 pm

Hi can you please explain how the pricing works. I plan to send out about 400 newsletters……..this number will grow to about 1000 shortly.
Alan O'Rourke

March 13, 2008 @ 12:40 pm

The pricing is very simple.
Toddle does not care how many people you are sending to.
If you use the free template you get when you first sign up there is no charge at all.
If you use the paid templates you pay 6 euro at the point you want to download it to Outlook or the email sending application you are using.
Rashid

April 28, 2008 @ 6:38 am

Good day! How do I send the email newsletter to people? It seems that the email is sent by Toddle to me and being forwarded by me to my circles. Please advise. Tq
Rashid

May 8, 2008 @ 5:51 am

I somehow deleted the read more button and suddenly all the button dissappeared and I was left clueless. How could i restore the original settings?
Karin

July 17, 2008 @ 4:45 pm

Hi — I can’t find a way on your site to pay $6 to you so that I can see all the available templates. So although you talk about the non-free options they are not readily available to me. The only thing I can do is make a free newsletter with the 3 free template designs. Also, you don’t have a Contact Us section with your phone details. Thx, karin
Karyn

July 17, 2008 @ 5:01 pm

I am trying to access the additional templates other than the 3 option i currently get, I know i will need to pay the additional charge but i cant seem to get entry to pay that either.
Alan O'Rourke

July 17, 2008 @ 5:23 pm

Hi Karyn, sorry about the confusion. We are getting ready to launch an update that should make things clearer.
Currently there are only 3 newsletter templates available in total. We will be launching more over the next few weeks or alternatively you can contact us about building you a custom newsletter design for your own requirements.

Alan
Alan O'Rourke

July 18, 2008 @ 11:27 am

Hi Rashid,
You send your finished newsletter by forwarding it from your email client (outlook, Yahoo mail, Gmail etc) to your subscriber list.
Alternatively you can send it with one of the dedicated email management applications that are available. We have instructions here http://www.toddle.com/stuff/category/advanced/ and will me adding more over the coming months.

Alan
Alan O'Rourke

July 18, 2008 @ 11:30 am

Hi Rashid, if you type a link in the last field on an edit box the read more button will appear automatically.

Alan
Mike

August 14, 2008 @ 6:18 pm

Hi Alan,

I created a Toddle Newsletter and it emailed to me fine
However when I try to forward it the design breaks down loosing text beackground image etc
Is your tool fully compatible with apple Mail 1.3

thanks

Mike
Gina

August 29, 2008 @ 9:17 am

We have a very basic website for occasional (substitute) teachers. If we send our group a toddle newsletter, can we then upload that newsletter to a more permanent home on our website where it can be archived?
admin

September 1, 2008 @ 8:09 am

You can do one better. Instead of copying files over simply grab the handy JavaScript Widget at the bottom of the email editor and paste it into your own website.
This will automatically list all your latest newsletters and link over to an archived version of them.
Stephane Demets

October 24, 2008 @ 1:58 pm

Hi,
I would like to contact the developers of Toddle.
The “Spoiltchild Design” website is not responding.
Thanks.
admin

October 24, 2008 @ 3:22 pm

Hi Stephane, you can contact the team here at the following numbers http://www.toddle.com/stuff/contact/
Mary Keily

November 27, 2008 @ 1:18 pm

I have a few questions, thanks for your help :
1. In my newsletter the “view it online” on the second line can’t be seen on screen through the colour. Is there a way to resolve this ?
2. Under sharing stuff where it refers to a link to forward the e mail to a friend, there doesn’t seem to be a link that works ?
3. Is it possible to remove the fax and im/skype lines from the contact us section if they are not being used ?
4. The V card section doesn’t seem to work. Can this be fixed or can I remove it ?
5. The unsubcribe section at the end refers to spoiltchild, not my company ?
6. Is it possible to remove the see previous newsletters option ?

Thanks!!
darko156

December 9, 2008 @ 1:16 am

How can I insert more than three articles? Or just two?
admin

December 17, 2008 @ 9:33 pm

Hi darko,
You cannot have more then three articles. Studies have shown the more content you add to a newsletter the less chance of someone reading it. We put limits on the templates to force users to keep their newsletters snappy and to the point.
If you need to add more content perhaps you should look at sending more frequently?

Alan
admin

December 17, 2008 @ 9:39 pm

Hi Mary,
1. Can you tell me what template you are using and what email client?
2. Apologies, you have spotted some future functionality that is not ready to go live yet. Removing it now.
3. Not at the moment but we will look at this.
4. It seems to be working for us. Do you have any more details?
5. Again I think you have spotted a template that slipped out a little early. Fixing it now. Thanks.
6. It is not possible.

Thanks Mary
Kirsten

February 24, 2009 @ 11:36 pm

Hi
I’d like to follow up on Mary Keily’s queries as the issues dont appear to have been resolved and I was wondering are they likely to be fixed soon? Re the V card – I dont see how to add my details to it it seems to contain Toddle details.

Also I would be interested in seeing what the 6 euro templates are like as they might offer a little more flexibility to suit my needs as I defo wouldnt be in the market for the custom ones,but I cant find them!

I’m really keen to hear about this as these few things are keeping from using the Toddle stuff, which apart from that seems really good and is just what I am looking for.

thanks
drea

February 26, 2009 @ 12:37 am

i dont get it. where do i create an account with toddle?
Gerry Duffy

March 4, 2009 @ 1:06 pm

Is it possible to use your product within our CRM package from SalesForce.com We use this to track our contacts with Irish Brides. SalesForce keeps a record of all our emails sent to each client Within that clients own account.

Whilst we are kee to Toddle, we would need tracability within each account to show What we sent to her and When.

Many thanks,

Gerry Duffy
Alan O'Rourke

March 4, 2009 @ 2:53 pm

Hi Gerry, we have never tried it. I will set up a Salesforce account and let you know how i get on.

Drea, all you need as your email address to create your account and login on the home page. No long and needless forms here!
Judith Smith

April 30, 2009 @ 1:19 pm

Can you please let me know the maximum word count per newsletter item.

Also can you have two items with more content or is the word count fixed?
admin

May 1, 2009 @ 12:43 pm

Hi Judith, there is no set wordcount per newsletter.
Donald Forrester

May 15, 2009 @ 11:21 am

Have you gents looked into working with Ultracart? They have email campaign management as part of their toolset, and mention a lot of services that do for a much greater cost what you do for 6 euros, so maybe a quick tutorial like the one for Campaign Monitor would be in order.
Hamish

August 7, 2009 @ 2:56 am

Hi there,

I am having the exact same problem as Mike’s as below, except I am using microsoft entourage. I couldn’t see that you had answered Mike’s question at all??

Mike

August 14, 2008 @ 6:18 pm

Hi Alan,

I created a Toddle Newsletter and it emailed to me fine
However when I try to forward it the design breaks down loosing text beackground image etc
Is your tool fully compatible with apple Mail 1.3

thanks

Mike
Hamish

August 7, 2009 @ 4:21 am

It’s ok I worked it out. Instead of forwarding the email you need to redirect instead and it works fine.

Cheers
Dave

August 27, 2009 @ 7:08 pm

Is this app suitable for sending to public sector clients? I don’t know for sure but the likes of the HSE restrict internet access and the default email format seems to be text.
admin

August 31, 2009 @ 12:04 pm

Hi Dave, i do not know how the HSE have set up their firewall. I will have to check this out and get back to you.

Alan
Randi

September 23, 2009 @ 9:20 pm

Hi,
How do I get rid of the read more button, and how do I use it to link to another page or article?
thx
admin

September 24, 2009 @ 1:15 pm

Hi Randi, if you remove the URL from the editor on the left hand side the Button will disappear.
If you add URL to this field in the editor the button will reappear and will link to the page or article you wish.
Helen

September 29, 2009 @ 10:26 am

Hi, I want to start work on a new newsletter but each time I log in I get the first newsletter I worked on. Is there a way to start a fresh with an unused tempate?
Alan O'Rourke

September 29, 2009 @ 10:55 am

Hi Helen,
Toddle will always show you the last edit you made when you log in.
When you click send it creates a snapshot of that newsletter and stores it in the archive.

Alan
Leonie Cassidy

October 13, 2009 @ 2:47 pm

Hi there

I am emailing from the Digital Media Awards and I just saw that you were nominated for the Web Awards. I was wondering if you would like to receive our Digital Media Awards News Letter? The Awards are not until the 25th of February but we are looking for entries at the moment if you would like to put yourself or anyone else forward.

Can you please email me your address and I can add it to our database?

Thanks
Leonie
admin

October 13, 2009 @ 2:53 pm

No thanks Leonie.

Alan
FRUCTU

November 19, 2009 @ 3:32 pm

I need to send 100 emails with the same template that I created..How can I do that, and how much will that cost me?
Thank you for your help
Alan O'Rourke

November 19, 2009 @ 3:48 pm

Hi Fructu,
For 100 mails you could send via your email client or webmail. You might need to break down the 100 to smaller chunks depending on your provider.
If you wish to use an email service provider this is how Toddle works with many of them. http://www.toddle.com/stuff/toddle-3rd-party-email-marketing-software/

Hope that helps.
Alan
Seba

January 5, 2010 @ 8:11 pm

Need to know if there is anyway to create the newsletter with Toddle and send it trough campaignmonitor.com. Is it possible? Thanks!
Alan

January 5, 2010 @ 8:36 pm

Hi Seba, a guide for doing that is here http://www.toddle.com/stuff/advanced-sending-with-campaignmonitorcom/

Let me know if you have any problems.

Alan
Phil

January 19, 2010 @ 6:34 pm

Do you provide analytics for each email or integrate with google analytics? It’s important for me to be able to calculate a conversion ratio for email campaigns.
admin

January 20, 2010 @ 5:49 pm

Hi Phil, I understand, I love metrics myself. To keep Toddle absolutely easy to use we do not currently support it. However have you looked at Google link builder http://www.google.com/support/analytics/bin/answer.py?hl=en&answer=55578 ?
If you create your links through that before putting them in your newsletter you will be able to track them.
Tanya

January 29, 2010 @ 4:59 am

How can I add more articles or sections?
killian Flanagan

February 3, 2010 @ 5:06 pm

When we send the finished newsletter, it is just opening as html with no images, formatting or links. Please advise on how we can send it so that it opens in the users email, as a full newsletter.
Thanks
admin

February 4, 2010 @ 4:49 pm

Hi Killian, we have a seperate support system so i have send you an email to track down the issue you are having.

Thanks,
Alan
Geraldine

March 4, 2010 @ 3:46 pm

I have a few questions about using Toddle :

Can I add more that 3 news sections ?

Is it possible to track the response – number of people that opened the newsletter or clicked a link of it?

Can the reporting be integrating with Google analytics to show for example the number of people visiting the website from the newsletter ?

We would be using an external agency to send the newsletter to about 3000 email addresses. They use a newsletter sending service called constant contact which provides email queueing, statistics and tracking.
Would they be able to access the newsletter on line (I send them a link) and use the same sending service they always have – this would provide the tracking element we need.?

Thanks,
Geraldine
phil

March 5, 2010 @ 7:23 am

Hi …

I’m testing the free newsletter (and will then look at the paid versions). A quick question:

At the top of my newsletter is the following text: “To make sure you get edition of this email, please add sample@sample.com to your contacts.” What does “get edition of this email” mean? Are there some words missing?

Thanks
Phil
Geraldine

March 9, 2010 @ 4:44 pm

I need to have more that the pre defined 3 news sections in the newsletter. I can do this by manually adding a dividing line in an existing section and then adding a header and text.

However is there a way to edit the header text to make it look like the other pre defined headers?

Also is it possible to add a read more button to one of these additional sections?

thanks
Ger.
admin

March 15, 2010 @ 8:51 pm

Hi Phil, well spotted. That is fixed now :)
Hi Geraldine, i believe i got all your questions by answered by email. Give me a shout if you need anything else.

Alan
Rob

March 30, 2010 @ 5:44 am

Hi.
Do you offer an affiliate program? Perhaps through Commission Junction or similar.

Rob
Eileen

April 1, 2010 @ 11:00 am

Hi,
I work for a charity and I wanted to use Toddle. We will be sending out emails to database of potentially 3,000 people from Outlook 2007, will that be a problem? Thanks Eileen
admin

April 1, 2010 @ 1:05 pm

Hi Eileen, it may be a problem with your email / hosting company as some have limits on how many you can send to at a time. If you would like to contact me at alan@toddle.com i can suggest something to manage a list of that size.

Hi Rob,
We do not have an affiliate program at the moment.

Alan
Nigel

April 26, 2010 @ 9:57 pm

is there a way of previewing what the newsletter looks like by sending it without using a credit?
is there a way of getting rid of the skype and fax headings in the contact list as i don`t have either?
is there a way of reducing the large toddle banner at the bottom, does it look so big in the finished newsletter?
thanks,Nigel
Mark

May 2, 2010 @ 10:37 pm

Hi

No images appear in my news letters. The default images do not appear and neither do any that I upload.

Thanks
Mark
admin

May 18, 2010 @ 3:39 pm

Hi Mark, that problem is fixed. Sorry about that.
Nigel, the editor is also a preview of how it will look so you do not need to send it.
You cannot get rid of those at this point in time. We are allowing that in a future release.
You cannot remove the Toddle banner.

Thanks,
Alan
kathy

May 31, 2010 @ 6:28 pm

Is there a link for subscribers to opt out of the newsletter email?
admin

May 31, 2010 @ 6:39 pm

Hi Kathy, each newsletter design comes with an explanation on how to request an unsubscribe or you can insert an unsubscribe tag that is supported by many email sending applications.

Alan
Ralph

June 8, 2010 @ 8:53 am

I love the templates and the ease of development. I am using a number of mass email services, i.e. v12group.com and want to know if your template would be suitable for such mas mailings. I assume I just copy the code into notepad and forward to the email provider. I don’t own the emails,I choose a demographic and they will send out the email on my behalf. Do you have any policies against this as it could be construed as spam.
AZ

June 23, 2010 @ 11:38 am

Hi is there any way to remove the “This newsletter is created with Toddle.com”?