FAQ « Toddle Stuff - Beautifully Simple Email Marketing

FAQ

If you have any questions, please ask them below.

We will compile a list of the most frequently asked questions here in the future.

33 Comments so far »

David Daniels

February 8, 2008 @ 6:33 pm

How many design templates to you have? Do I need to become a paid subscriber in order to see a full selection?
Siobhan

February 11, 2008 @ 5:15 pm

How do I get rid off the read more feature on me newsletter?
Alan O'Rourke

February 11, 2008 @ 7:49 pm

Hi David, we are adding new templates all the time and as they become available you will be able to view and choose them in the editor.
Alan O'Rourke

February 11, 2008 @ 7:52 pm

Hi Siobhan, to remove the ‘Read More’ button from your email newsletter simply delete the web address from the ‘Read More’ box in the editor on the left.
Siobhan

February 19, 2008 @ 5:24 pm

How many people can I send email to in the group mail?
Alan O'Rourke

February 19, 2008 @ 7:04 pm

Hi Siobhan,
With Groupmail you can send to a few thousand people.
http://www.toddle.us/stuff/sending-your-toddle-newsletter-with-group-mailcom/

If you are sending with your email client (Outlook, Yahoo etc) you can send to a few hundred people.
Siobhan

February 26, 2008 @ 12:18 pm

In your €6 deal, can you place in your own template?
Alan O'Rourke

March 3, 2008 @ 3:03 pm

Hi Siobhan it is not possible but we are about to release a new template in a few days where you can change the entire header to more closely match your own branding.
We also offer a custom design service where we can provide you an email newsletter design that exactly matches your own requirements. Feel free to contact me at info@toddle.
Hugh

March 5, 2008 @ 8:49 pm

Hi can you please explain how the pricing works. I plan to send out about 400 newsletters……..this number will grow to about 1000 shortly.
Alan O'Rourke

March 13, 2008 @ 12:40 pm

The pricing is very simple.
Toddle does not care how many people you are sending to.
If you use the free template you get when you first sign up there is no charge at all.
If you use the paid templates you pay 6 euro at the point you want to download it to Outlook or the email sending application you are using.
Rashid

April 28, 2008 @ 6:38 am

Good day! How do I send the email newsletter to people? It seems that the email is sent by Toddle to me and being forwarded by me to my circles. Please advise. Tq
Rashid

May 8, 2008 @ 5:51 am

I somehow deleted the read more button and suddenly all the button dissappeared and I was left clueless. How could i restore the original settings?
Karin

July 17, 2008 @ 4:45 pm

Hi — I can’t find a way on your site to pay $6 to you so that I can see all the available templates. So although you talk about the non-free options they are not readily available to me. The only thing I can do is make a free newsletter with the 3 free template designs. Also, you don’t have a Contact Us section with your phone details. Thx, karin
Karyn

July 17, 2008 @ 5:01 pm

I am trying to access the additional templates other than the 3 option i currently get, I know i will need to pay the additional charge but i cant seem to get entry to pay that either.
Alan O'Rourke

July 17, 2008 @ 5:23 pm

Hi Karyn, sorry about the confusion. We are getting ready to launch an update that should make things clearer.
Currently there are only 3 newsletter templates available in total. We will be launching more over the next few weeks or alternatively you can contact us about building you a custom newsletter design for your own requirements.

Alan
Alan O'Rourke

July 18, 2008 @ 11:27 am

Hi Rashid,
You send your finished newsletter by forwarding it from your email client (outlook, Yahoo mail, Gmail etc) to your subscriber list.
Alternatively you can send it with one of the dedicated email management applications that are available. We have instructions here http://www.toddle.us/stuff/category/advanced/ and will me adding more over the coming months.

Alan
Alan O'Rourke

July 18, 2008 @ 11:30 am

Hi Rashid, if you type a link in the last field on an edit box the read more button will appear automatically.

Alan
Mike

August 14, 2008 @ 6:18 pm

Hi Alan,

I created a Toddle Newsletter and it emailed to me fine
However when I try to forward it the design breaks down loosing text beackground image etc
Is your tool fully compatible with apple Mail 1.3

thanks

Mike
Gina

August 29, 2008 @ 9:17 am

We have a very basic website for occasional (substitute) teachers. If we send our group a toddle newsletter, can we then upload that newsletter to a more permanent home on our website where it can be archived?
admin

September 1, 2008 @ 8:09 am

You can do one better. Instead of copying files over simply grab the handy JavaScript Widget at the bottom of the email editor and paste it into your own website.
This will automatically list all your latest newsletters and link over to an archived version of them.
Stephane Demets

October 24, 2008 @ 1:58 pm

Hi,
I would like to contact the developers of Toddle.
The “Spoiltchild Design” website is not responding.
Thanks.
admin

October 24, 2008 @ 3:22 pm

Hi Stephane, you can contact the team here at the following numbers http://www.toddle.com/stuff/contact/
Mary Keily

November 27, 2008 @ 1:18 pm

I have a few questions, thanks for your help :
1. In my newsletter the “view it online” on the second line can’t be seen on screen through the colour. Is there a way to resolve this ?
2. Under sharing stuff where it refers to a link to forward the e mail to a friend, there doesn’t seem to be a link that works ?
3. Is it possible to remove the fax and im/skype lines from the contact us section if they are not being used ?
4. The V card section doesn’t seem to work. Can this be fixed or can I remove it ?
5. The unsubcribe section at the end refers to spoiltchild, not my company ?
6. Is it possible to remove the see previous newsletters option ?

Thanks!!
darko156

December 9, 2008 @ 1:16 am

How can I insert more than three articles? Or just two?
admin

December 17, 2008 @ 9:33 pm

Hi darko,
You cannot have more then three articles. Studies have shown the more content you add to a newsletter the less chance of someone reading it. We put limits on the templates to force users to keep their newsletters snappy and to the point.
If you need to add more content perhaps you should look at sending more frequently?

Alan
admin

December 17, 2008 @ 9:39 pm

Hi Mary,
1. Can you tell me what template you are using and what email client?
2. Apologies, you have spotted some future functionality that is not ready to go live yet. Removing it now.
3. Not at the moment but we will look at this.
4. It seems to be working for us. Do you have any more details?
5. Again I think you have spotted a template that slipped out a little early. Fixing it now. Thanks.
6. It is not possible.

Thanks Mary
Kirsten

February 24, 2009 @ 11:36 pm

Hi
I’d like to follow up on Mary Keily’s queries as the issues dont appear to have been resolved and I was wondering are they likely to be fixed soon? Re the V card - I dont see how to add my details to it it seems to contain Toddle details.

Also I would be interested in seeing what the 6 euro templates are like as they might offer a little more flexibility to suit my needs as I defo wouldnt be in the market for the custom ones,but I cant find them!

I’m really keen to hear about this as these few things are keeping from using the Toddle stuff, which apart from that seems really good and is just what I am looking for.

thanks
drea

February 26, 2009 @ 12:37 am

i dont get it. where do i create an account with toddle?
Gerry Duffy

March 4, 2009 @ 1:06 pm

Is it possible to use your product within our CRM package from SalesForce.com We use this to track our contacts with Irish Brides. SalesForce keeps a record of all our emails sent to each client Within that clients own account.

Whilst we are kee to Toddle, we would need tracability within each account to show What we sent to her and When.

Many thanks,

Gerry Duffy
Alan O'Rourke

March 4, 2009 @ 2:53 pm

Hi Gerry, we have never tried it. I will set up a Salesforce account and let you know how i get on.

Drea, all you need as your email address to create your account and login on the home page. No long and needless forms here!
Judith Smith

April 30, 2009 @ 1:19 pm

Can you please let me know the maximum word count per newsletter item.

Also can you have two items with more content or is the word count fixed?
admin

May 1, 2009 @ 12:43 pm

Hi Judith, there is no set wordcount per newsletter.
Donald Forrester

May 15, 2009 @ 11:21 am

Have you gents looked into working with Ultracart? They have email campaign management as part of their toolset, and mention a lot of services that do for a much greater cost what you do for 6 euros, so maybe a quick tutorial like the one for Campaign Monitor would be in order.